Dutch ACM Drafts Policy Rule on Telecom Contract Expiration and Best-Rate Notices
The Netherlands Authority for Consumers and Markets (ACM) has issued a draft policy rule clarifying how telecom providers must notify customers about expiring contracts, free termination rights, and cheaper rates. The rule targets loyalty penalties and sets specific requirements for timing, format, and content. Providers should assess their current communications now, as consultation closes 27 October 2026 and a final rule is expected before year-end.


