Westpac Fined After Vulnerable Customers Were Left Waiting for Help
This week, the Federal Court of Australia ordered Westpac Banking Corporation to pay a $18.6 million (AUD $26 million) civil penalty after the bank admitted it failed to properly respond to more than 200 hardship notices between 2017 and 2023. The requests came through Westpac and its subsidiary brands, including St George Bank and Bank of Melbourne, and involved customers struggling to keep up with repayments on home loans, credit cards, personal loans, and car loans.
